SAP Maintenance

SAP SOLUTIONS SUPPORT: THE KEY TO STABLE AND CORRECT OPERATION OF SYSTEMS

The smooth operation of the company directly depends on the performance of systems that are responsible for vital components of the company and require immediate response to business requests. AGELESS consultants provide technical support for the entire line of SAP products and solutions, which guarantees their correct operation according to customer needs.

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HOW TO EFFECTIVELY MANAGE THE COMPANY’S SAP LANDSCAPE

Support for SAP systems is the key to effective business development, timely access to relevant information and necessary services from the vendor, such as software updates.

Involving a separate staff team to support SAP requires a lot of effort from the company. This is a constant training, the creation of a mobile group for rapid response at any time, in particular, on weekends and holidays, the installation of workstations and more.

AGELESS consultants provide the functionality of your company’s systems and work in the following formats:

  • SAP Enterprise Support, SAP Standard Support.
  • Consulting services support – module settings, system updates, consulting trainings for users, additional development and support of applications, error correction, etc.

The choice of collaboration format depends on the urgent customer needs and the strategy for the development of existing SAP systems.

 

SAP MANUFACTURER’S SUPPORT

AGELESS provides customers SAP Enterprise Support and SAP Standard Support for 1st and 2nd level of support through its own Partner Center of Expertise (PCoE).

Requests from customers go directly to SAP only when need to refine the SAP software code or resolve complex issues related to the system core.

  • SAP Standard Support. Provides reliable answers to solve technical incidents and preserve the integrity of enterprise IT systems – software, data, backups, and more.
  • SAP Enterprise Support. Provides business process optimization and frees up resources for innovation. Support runs throughout the software lifecycle and allows you to expand the company’s capabilities, automate, and integrate additional or new business processes.

AGELESS provides a full range of services to meet the requirements of SAP Standard Support and SAP Enterprise Support in accordance with the standards regulated by SAP as a software manufacturer.

 

AGELESS CONSULTING SERVICES (SAP APPLICATION MANAGEMENT)

Implementation and operation of ERP systems, in particular, the innovative SAP S/4HANA, often involves the development of specialized customer solutions. During the life cycle of the system there is a need to develop additional modules or transform existing ones, implement additional functionality, and so on.

AGELESS offers consulting services for the company’s ERP with the ability to develop the SAP system in accordance with customer needs. We provide:

  • Proactive and reactive support of SAP systems and certain modules.
  • Integration with internal customer support processes.
  • Transparent process of registration, tracking, and execution of applications.
  • Software support and consulting support at all stages of implementation and operation.

AGELESS Technical Service responds immediately to urgent requests for support and elimination of incidents or their consequences. At the 1st and 2nd levels of support, requests from customers are processed, consultations on possible methods of solving incidents with the help of ready-to-use standard services and processes.

If necessary, consulting services are provided with the involvement of specialized experts. Our consultants work according to SLA, take care of fast and high-quality execution of tasks in accordance with SAP regulations.

We also can provide consulting training for users and the necessary services for successful usage SAP systems.

Within United VAR’s alliance, we work together with SAP experts from more than 100 countries. This collaboration provides access to leading expertise on specific products, industries, and technologies.

 

SAP PARTBER CENTER OF EXPERTISE (SAP РСОЕ)

AGELESS has its own Partner Center of Expertise.

PCoE recertification takes place every two years. AGELESS company undergoes a comprehensive audit, after which it updates the Partner Center of Expertise (PCoE) certificate and confirms that it fully complies with SAP quality standards and has the right to provide support and services.

Our specialists are systematically certified by SAP, which is a necessary condition for partnership.

AGELESS – SAP SE’s trustee to the customer. The biggest responsibility that PCoE certification imposes on a partner is strict adherence to all SAP standards and requirements for daily customer support.

 

WHY AGELESS

AGELESS has been operating in the market since 2006 and has been supporting SAP solutions since its inception. The portfolio of SAP products is changing – the expertise of our consultants is being improved.

We offer:

  • round-the-clock coverage for critical processes;
  • global approach with a combination of local experience and SAP global resources;
  • flexible solutions aimed at creating value for business and innovation.

The company’s specialists have diverse experience in servicing SAP systems and participate in international projects. The experience of individual members of AGELESS team is 20+ years. In total, our team has more than 50 certified SAP consultants.

AGELESS is a certified SAP user`s support partner and operates to the highest standards of SAP service and expertise.